Help & FAQ

Within the United States for now. We'll announce international shipping when it's available.

Shipping is calculated at checkout from your address and the weight of your order, so you see the exact cost before you pay. Every order ships ground with USPS or UPS, and you choose the carrier at checkout.

Orders ship within two business days, Monday through Friday, excluding holidays. Ground delivery takes 5 to 7 business days after that. You'll get a confirmation email with tracking once it ships.

Use the tracking link in your shipping confirmation email, or sign in to your account to see your orders. Allow 24 to 48 hours after shipping for the carrier to update.

Email orders@lalecosmetics.com right away with your order number. We'll do our best, but we can't guarantee changes once your order has entered processing.

Check with neighbors and household members first, then contact the carrier. If the carrier confirms a delivery error, email orders@lalecosmetics.com and we'll help.

You have 30 days from delivery. Unopened, unused products in their original packaging with the seal intact are eligible for a refund or exchange. Email orders@lalecosmetics.com with your order number and we'll send instructions.

For health and safety, we can't accept returns of products that have been opened, used, or unsealed, unless they arrived damaged or defective. This is standard for lip and skin cosmetics. Unopened products can come back within 30 days.

Email a photo to orders@lalecosmetics.com within 14 days of delivery. We'll replace the item or refund you in full.

The fastest way is to return the eligible item for a refund and place a new order. Email orders@lalecosmetics.com with your order number to start.

Once we receive and inspect your return, we'll email you and refund your original payment method within 5 to 10 business days. Original shipping charges are refunded only when the return is due to our error or a defective product.

For customer-initiated returns, you do, unless the item was damaged, defective, or incorrect. We recommend a tracked service, since we can't be responsible for returns lost in transit.

Items bought on sale, with a promo code, or as part of a bundle, kit, or limited-time offer are final sale, unless they arrive damaged, defective, or incorrect. Your welcome code is the exception: orders placed with it follow our 30-day return policy.

A method centered on the natural shade of your smile, from Dr. Laleh Mehrrafiee, DDS. Most lip color is built on warm, yellow-based pigment, and beside your teeth that warmth can make them look duller than they are. Every shade is calibrated to complement your teeth, so your smile looks visibly brighter.

Read about the method

Both are calibrated to complement your teeth, so choose by mood.

Iced Out, the statement shade. A cool, icy rose-nude with a frosted shine.

Guilty Pleasure, the brightening shade. A rich, blue-based berry.

Shop Luxe Gloss

Yes. Luxe Gloss has broad-spectrum SPF 35 from four UV filters. Reapply at least every 2 hours and after eating, drinking, or sun exposure. The full Drug Facts panel is on the product page.

Yes. Vitamin E and Bisabolol help soothe and condition, and the formula is gentle enough for daily wear on even the most sensitive lips.

A targeted serum for the nasolabial area, the lines from nose to mouth, and the peri-oral zone, the skin around your lips. The weightless, fast-absorbing formula visibly smooths, hydrates, and refreshes the look of the skin framing your smile.

On every product page. Luxe Gloss also carries its Drug Facts panel, since it's an SPF product. If you have a question about an ingredient, email info@lalecosmetics.com.

Start at the Cupid's bow and use short strokes to outline your natural lip line, then lightly shade inward for a seamless finish. Wear Always On Matte Lip Liner alone for a matte look, or as the base under your gloss.

Apply generously throughout the day for shine, hydration, and broad-spectrum SPF 35. Reapply at least every 2 hours and after eating, drinking, or sun exposure. Wear it alone for a luminous wash of color, or layer it over Always On.

Morning and evening, gently roll the applicator along laugh lines, nasolabial folds, and fine vertical lines around the mouth. Let it dry fully before you apply moisturizer.

Yes, and there's no required routine. For a defined, finished lip, line and fill with Always On, then wear Luxe Gloss over it. Lip Frame Protector goes on the skin around your mouth, morning and night, and wears well on its own.

Yes. The Complex Calibration is for every smile and every tooth tone, with or without cosmetic work. Whitening and veneers are part of Dr. Laleh's practice, and the method works the same way whether you've had them or not.

No. You can check out as a guest. An account lets you see your orders and tracking in one place and saves your details for next time.

Major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay.

Sales tax is calculated at checkout based on your shipping address, and you'll see it before you pay.

Yes. Join the LALE list for 10% off your first order, plus first access to new shades, launches, and offers. Your code arrives by email; enter it at checkout.

Yes. If you're a licensed cosmetic dental professional, dermatologist, or aesthetic practice interested in offering LALE to your patients, email info@lalecosmetics.com with the subject line Wholesale Inquiry.

For press inquiries, interview requests, and the media kit, email info@lalecosmetics.com with the subject line Press Inquiry.