Refund policy

RETURN & REFUND POLICY

Last updated: May 2026

Thank you for choosing LALE Cosmetics. We are committed to your complete satisfaction with every purchase. This policy outlines our return and refund procedures.

OUR PROMISE
Every LALE product is formulated by Dr. Laleh Mehrrafiee with clinical-grade precision. We stand behind our formulas and your investment in your Smile Zone.

ELIGIBLE FOR RETURN
We accept returns within 30 days of delivery for products that are:
- Unopened, unused, and in their original packaging
- Returned with all original seals intact
- Accompanied by proof of purchase (order number or receipt)

NOT ELIGIBLE FOR RETURN
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used products
- Products with broken seals
- Sale or final sale items
- Gift cards
- Products purchased through unauthorized retailers

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or you receive an incorrect or defective item, please contact us within 7 days of delivery at support@lalecosmetics.com with your order number and photos of the issue. We will replace the item or issue a full refund at no cost to you.

HOW TO REQUEST A RETURN
1. Email support@lalecosmetics.com with your order number and reason for return.
2. We will respond within 1-2 business days with a return authorization and shipping instructions.
3. Ship the unopened product in its original packaging to the address provided.
4. Once received and inspected (typically within 5 business days), we will process your refund.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

REFUND PROCESSING
Approved refunds will be issued to your original payment method within 5-10 business days of receiving and inspecting your return. Original shipping charges are non-refundable except in cases of damaged or defective products.

EXCHANGES
We do not process direct exchanges. To exchange a product, please initiate a return for the unwanted item and place a new order for the desired product.

LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days of approval:
1. Check with your bank or credit card provider — processing time varies.
2. Contact us at support@lalecosmetics.com if the issue persists.

QUESTIONS
Email: support@lalecosmetics.com
Mailing address: LALE Cosmetics, 17877 Von Karman Ave, Suite 260, Irvine, CA 92614, United States

We're here to ensure your experience with LALE is exceptional. If you have any questions about your order, our products, or this policy, please reach out — we read and respond to every message.