Refund policy

LALE Cosmetics · Last updated October 6, 2026

We want you to love your LALE ritual. Because our products are cosmetics applied to the lips and the delicate peri-oral area, health and hygiene regulations limit the returns we can accept. Please read the details below.

30-day return window

If you're not happy with your purchase, contact us at orders@lalecosmetics.com within 30 days of delivery and we'll help.

What can be returned

• Unopened, unused products in their original packaging and outer seal are eligible for a refund or exchange within the 30-day window.
• Damaged, defective, or incorrect items are always eligible. Email us a photo within 14 days of delivery and we'll replace the item or refund you in full, including shipping.

What cannot be returned (hygiene)

For health and safety, we cannot accept returns of products that have been opened, used, or had their seal broken, unless the item arrived damaged or defective. This is standard for lip and skin cosmetics.

Final sale items

Items purchased on sale, with a promotional code, or as part of a bundle, kit, or limited-time offer are final sale and not eligible for return or exchange, unless they arrive damaged, defective, or incorrect. The one exception is the welcome code new subscribers receive by email: orders placed with it follow the 30-day return window above.

Refunds

Once we receive and inspect an eligible return, we'll email you and issue the refund to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable except where the return is due to our error or a defective product.

Return shipping

• Customer-initiated returns: the customer is responsible for return shipping unless the item was damaged, defective, or incorrect.
• We recommend a tracked service. We can't be responsible for returns lost in transit.

Exchanges

The fastest way to exchange (for example, a different gloss shade) is to return the eligible item for a refund and place a new order.

How to start a return

Email orders@lalecosmetics.com with your order number and the reason for the return. We'll reply with instructions, including where to send your return.

This policy applies to purchases made on lalecosmetics.com. Purchases from other retailers are subject to that retailer's policy.