Shipping policy
LALE Cosmetics · Last updated October 6, 2026
Where we ship
We currently ship within the United States only. We'll announce international shipping when it becomes available.
Processing time
Orders are processed within 2 business days, Monday through Friday, excluding holidays. You'll receive a confirmation email with tracking once your order ships.
Shipping methods & rates
- Shipping is calculated at checkout based on your address and the weight of your order. You'll see the exact cost before you pay.
- Ground shipping via USPS or UPS. Choose the option you prefer at checkout. Estimated delivery is 5 to 7 business days after your order ships.
Order tracking
Once shipped, you'll get a tracking number by email. Please allow 24 to 48 hours for tracking to update.
Delays
We aren't responsible for carrier delays, but we'll always help you track down a package. Email orders@lalecosmetics.com.
Lost or damaged in transit
If your order arrives damaged or is lost in transit, contact us within 14 days of the expected delivery date and we'll make it right (see our Refund & Return Policy).
If tracking shows your package was delivered but you can't find it, check with neighbors and household members first, then contact the carrier. If the carrier confirms a delivery error, email us and we'll help.
Address changes
Need to change your shipping address after ordering? Email orders@lalecosmetics.com right away with your order number. We'll do our best, but we can't guarantee changes once your order has entered processing.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address. If a package is returned to us, we'll reship at the customer's cost.
Questions? Email orders@lalecosmetics.com.